Posts Tagged ‘Services’

Communication In Business Services Firms

May 5th, 2021

Good communication in business services firms can make or break a sale. When you market your company and services, the only thing a prospective client cares about is what you will be able to do for them. Clearly communicating that with them isn’t as simple as displaying a list of services. It involves give and take and a thorough understanding of the prospects in your marketplace.

To apply the principles of good communication, you can start by learning as much as you can about your prospects. Understand their desires and their pain. Identify their needs and prepare for your meetings accordingly.

You can anticipate generic problems that your prospect might have, not just company specific ones or problems inherent in the industry. Your client expects you to be ahead of that curve. If you are pitching a new service to an existing client, can you communicate how you might help the customer become an internal problem-solver or address pandemic challenges. You can actually help transform your client’s liability into an asset through quality communication.

In some industries clients might be afraid that they’re not working with the newest equipment, or perhaps they feel they can’t increase product production speed and efficiency. Another fear that clients experience is the fear of lagging behind, not being able to match their competitors or serve their customers with the best products or services. There could be a fear that they won’t be able to apply state-of-the-art information systems, improve client communications, or have a market-savvy web site. These fears can be allayed by offering the value of your perspective along with open, clear communication.

Another difficulty common in sales situations may be the need to overcome hidden decision making. This is an excellent example of the need for communication in business services firms. A firm’s strategy must include a systematic approach to finding out what the decision makers won’t reveal on their own. Do you know who is the real buyer of the service or product you are selling? Who is the real user? When are the decision maker and the person the company sent to the sales meeting actually the same person? Having clear communication with your sales team and with your prospects will alleviate the tangle that can result from the absence of this information.

The way you sell products and services should directly reflect the way you work internally. Where it’s appropriate, you may want to propose regular meetings with your team and include budget reviews as items on the agenda. Likewise, you’ll want to make the buyer feel just how assiduous you are in keeping them aware of what is happening and how much it is costing. This level of communication is uncommon in business services firms, but it can make or break the future of your client relationships. Your investment in communication will translate directly to your bottom line.

Importance of Business Services Is Second to None

February 5th, 2021

What are the various business services that I should consider?
Business services include a whole host of services including client refreshments, postal services, copy services, meeting rooms and training rooms, telephone handsets and call packages, wireless internet access, purchasing discounts and others.

The decision to opt for services are governed by your business needs. The trade-off is between engaging your own resources versus seasoned professionals of the service providers. The decision is between taking a longer time to get started versus getting started right away with the available and well oiled administrative services.

Can business services be customized as per my needs?
The range of customization of business services offered depends upon the service office provider. It could be an off-the-shelf package that offers little or no customization or it could be pick-and-choose from the boutique of services provided.

At a short notice the service options can be individually scaled to your changing needs and expanded to include the items and services that are most important to you.

As an example, the services of a business centre can be tailored to very specific needs. As an alternative to the full-service office, various combinations of services can be provided as well. In addition, they offer a variety of standard services: copier and fax machine, access to meeting rooms with state-of-the-art conference technology, etc. Professional staff answer calls in the company name; welcome visitors and handle clerical or secretarial work. The advantage to the clients is that all services are offered on a pay-as-you-go basis. In other words, they only pay for services and facilities they are actually using.

How much do I pay for it?
There are multiple different payment models for availing the business services. It could range anywhere from a completely variable option on a pay-as-you-go-basis, being partially variable or a fixed service with monthly, quarterly or annual payment options.

How can a business centre support you?
Serviced office provider such as Avanta offer an attractive business service package with NO hidden costs, which give its customers a clear advantage above the competition. Their goal is to provide you with the business services you need when you need them.

Business services for entrepreneurs or small businesses can be bundled with your physical office or virtual office membership at Avanta, and clients can purchase “Business Services on Demand” as needed. Avanta’s virtual receptionist will answer calls using your company’s customized greeting and route each call per your instructions. Each office at Avanta comes equipped with a full-service, IP-based PBX phone system featuring call routing, voicemail and low-cost long distance rates.

Why don’t you combine various business services such as internet connectivity, client refreshments and postal services into a simple, monthly package? This gives you the ability to forecast and plan their total cost when taking using a business centre in Delhi.

Listed below are some of the business services offered by Avanta India;

- Client refreshments

- Postal services

- Copy services

- Meeting rooms and training rooms

- FREE high speed wireless & internet access in communal areas

- Business support & purchasing

- Bandwidth & telecom packages including free local and intra-circle calls

- Telephony services

- Internet connectivity